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FAQ

Here is an overview of the most frequently asked questions about blauworld along with answers.

Tariff

How much does mobile phoning cost with blauworld?

We charge a super-low 5 cents per minute per calls to selected foreign countries and just 15 cents to all German mobile and fixed-line networks. Text messages (SMS) cost 15 cents. There are no basic charges or a monthly minimum volume. Calling up messages from a mailbox costs 15 Ct./Min. The exact prices can be found in our price list.

How much does someone pay who calls me?

All callers pay the normal fee for a phone call to the E-Plus network.

How does blauworld time calls?

blauworld uses 60/60 charging. That means we charge by the whole minute. This raises the level of transparency and makes it easier for you to check your billing. Different time intervals are used for foreign calls and service numbers. Our price list has full details.

How is blauworld’s network coverage?

With blauworld you are using the E-Plus network, one of the biggest mobile networks in Germany. Currently, it covers 98% of the population. Information about network coverage in your area.
In the UMTS network you can surf the web at speeds of up to 384 kbits. HSDPA provides up to 7.2 mbit/s.

What kind of mobile phone do I need for blauworld?

A mobile phone that supports GSM 1800 MHz is required for phoning with a blau SIM card (blau-SIM-Karte). Included in this category are all dual band, tri-band and UMTS mobile phones. Nearly all mobile phones sold on the German market since 2000 support GSM 1800 MHz.

I have a prepaid mobile phone. Will it work with blauworld?

Some prepaid mobile phone suppliers install a SIM lock to prevent the use of competing SIM cards. The SIM lock can be removed by entering a release code. Please contact the network operator or service provider who sold you your mobile phone.

Can I make mobile phone calls abroad with blauworld?

blauworld customers can be reached in more than 110 countries worldwide. You can be called there and both send and receive text messages. You can currently make calls yourself from 34 countries. For complete cost control, your automatic mailbox switches itself off automatically when abroad. You incur no roaming costs in Germany. See our price list for overseas charges.

How much does it cost to phone abroad?

blauworld was designed to let you make inexpensive calls abroad. Phone calls to selected countries are already possible from 1 Ct./Min. with blauworld. Text messages to other countries cost a standard 15 Ct./Min. See our price list for more information.

Wie lauten die neuen Preise für Roaming ab dem 31.10.2013?

Zum 03.06 wird Roaming deutlich einfacher. Innerhalb der EU und der Schweiz zahlen Sie nur noch 8 Ct./Min. für ankommende und 28 Ct./Min. für abgehende Gespräche, 49 Ct./MB, 9 Ct./SMS. Außerhalb der EU einheitlich: Preissenkung für abgehende Gespräche auf 99 Ct./Min. sowie für Datenverbindungen auf 99 Ct./MB und für SMS auf 19 Ct./SMS. Gleichzeitig passen wir den Preis für ankommende Gespräche auf 99 Ct./Min. an. Ab dem 3.6. finden Sie alle Details in unserer Preisliste.

What is the emergency number? Can I use it without any credit?

The emergency telephone number is 112 and does not require credit.

How can I book the Fixed net-flatrate 3000 and how much does it cost?
How can I surf with high-speed after a restriction of the speed of my data option?

You can reset your consumed high-speed volume of active data options until 1 GB for only 3 Euro. After booking the reset, a maximum speed up to 7,2 Mbit/s is available at an altitude of the high-speed volume of your data option. You will receive a notification via SMS after the consumption of your high-speed volume.

Please send a SMS with “JA” to the free speed dial 23000 for resetting your high-speed data volume.

Credit

How can I check how much credit I still have?

The current status of your credit can be checked at any time with your mobile phone. Simply press * 100 # and send (free of charge). You credit is valid for 6 months. With every new credit loading the validity of your remaining credit is extended by 6 months.

How can I top-up my credit?

Top-up credit with blauworld:

  • Cash card: Purchase a blauworld or an E-Plus Free&Easy cash card from a retailer or filling station. Now use your blauworld mobile phone to call the toll-free service number 1155, then select menu position 4, "Loading credits by cash card". Using the key pad of your mobile phone, enter the 16 digit loading code number. After the loading code number is read back to you, confirm this by pressing button 1. The crediting of the amount loaded takes place within the next 15 minutes.

 

After loading €15/30 you will be credited with 120/300 free minutes for calls to other blauworld customers within Germany. These free minutes are awarded once every 30 days and are valid for 30 days.

The current status of your credit can be checked at any time with your mobile phone. Simply press * 100 # and send (free of charge). You credit is valid for 6 months. With every new credit loading the validity of your remaining credit is extended by 6 months.

What is the maximum credit?

For your own security, the maximum credit allowed on a blau SIM card is €200. We will deposit any excess credit in your bonus account.

What are the minimum and maximum credit amounts?

The minimum credit amount for your blauworld account is €10. The maximum amount is €200. blauworld and E-Plus Free&Easy cash cards are available for €15 or € 30 from retailers.

When can I start using my new credit?

Using the blauworld or E-Plus Free&Easy cash card via the service number 1155 the credit is available in about 15 minutes.

Passwords

Where are the PIN and PUK for my mobile phone?

To prevent misuse, the blau SIM card (blau-SIM-Karte) is fitted with two security systems: PIN und PUK. Both are at the bottom of the cover letter with your SIM card and should prevent access by third parties.

The PIN (4 digits) is a number that prevents unauthorised third parties from using your SIM card. The PUK (8 digits) is your personal unlock code. With this, cards which have been locked due to the input of a false PIN can be unlocked.

My mobile phone has been blocked because I entered the wrong PIN three times in a row. What can I do?

The PUK (8 digits) is your personal release code. You use it to release a card which has been blocked due to entering the wrong PIN three times in a row. The PIN and PUK appear at the bottom of the covering letter included with your SIM card.

Mailbox

How do I set up my mailbox?

Dial 9911 on your mobile phone and follow the instructions.

How can I prevent messages from being left in my mailbox?

If you do not want callers to leave you messages you can select to have an unavailable message played. The message can contain information, for example about your unavailability for a certain time. To play the unavailable message, dial 9911 and follow the instructions.

Can messages be left in my mailbox when I am abroad?

The mailbox is automatically deactivated when you are abroad. This helps you avoid unexpected costs due to call diversions to your mailbox.

Can I configure my mailbox to my needs?

blauworld sets up a mailbox for every customer. If the blau SIM card (blau-SIM-Karte) is not be registered in the blauworld network or if you don’t pick up within 20 seconds, calls are forwarded to this mailbox. The mailbox cannot be configured.

Data protection

Is my data being transmitted securely?

Yes. All data is transmitted by SSL encryption. The encryption method converts the characters you enter into code. This code cannot be read by unauthorised parties during its internet transmission.

What happens to my personal data?

blauworld collects, processes and uses the customer's account and traffic data as well as usage data according to the provisions of the Telecommunication Law (Telekommunikationsgesetzes) and Teleservices Data Protection Law (Teledienste-Datenschutzgesetz) for contractual relationship purposes as well as for other reasons, insofar as legislation orders or permits collection, processing or usage of such data, or to the extent the customer permits this. blauworld employs a data protection officer in accordance with the data protection legislation. It goes without saying that blauworld customer details are not forwarded to third parties without prior consent.

What does blauworld do to guarantee the security of my data?

The security of personal information has a high priority at blauworld. At considerable technical, administrative and physical cost and effort, we secure our websites and other systems as well as all data belonging to them in order to protect them against loss, unauthorised access, destruction, misuse, change and improper distribution. No computer system and no information can ever be completely protected against every potential danger, however, although we perform certain security checks to secure our systems against predictable dangers.

Settings

What is the phone number of the blauworld Short Message Centre?

Normally, the blauworld Short Message Centre is set up automatically in your mobile phone when you insert the blau SIM card (blau-SIM-Karte) and use it. In some cases, you may have to enter the Short Message Centre manually. Please consult the instruction manual for your mobile phone for more details. The phone number of the blauworld Short Message Centre is +491770610000.

How do I configure my mobile phone for the Internet?

Surfing the internet on your mobile is now even easier– in Germany it's generally possible to surf the internet on your mobile without setting an access point name (APN). Incorrect APN entries are automatically corrected.

Note: We would still recommend that you check your APN settings. You can only use data roaming outside Germany if your APN is set up correctly.

Automatic configuration:

Send a text message to your mobile with the settings

Manual configuration:

Internet using GPRS/UMTS:

APN: internet.eplus.de
Username: blauworld
Passwort: blauworld
Authentication type: PAP

Instructions for manual set-up

a usage is charged at 49 cents/MB within Germany, billed in blocks of 100 KB.

How do I configure my mobile phone for MMS?

All settings necessary for sending and receiving MMS will generally already have been automatically configured. If, however, you experience any problems, you can conveniently send the correct settings to your mobile phone per SMS or enter the settings manually.

automatic configuration:

Send a text message to your mobile with the settings

manual configuration:

MMS settings

Connection name: MMS
APN: mms.eplus.de
User name: mms
Password: mms
Authentification: Normal (not secure)
Port IP address: 212.23.97.153
Max. message size: 300(kb)
WAP 1.x proxy port: 9201
WAP 2.0 proxy port: 5080
MMSC URL http://mms/eplus

Important in order to be able to use MMS: You must have an MMS-capable mobile phone. You must send an MMS from your mobile phone before you can receive an MMS.

SIM card

How do I block my blau SIM card (blau-SIM-Karte) if it is stolen or lost?

Please contact the Hotline at 01806- 32 42 12 immediately (for blauworld powered by blau Mobilfunk customers, 14 Cent per minute from a German fixed line, from German mobile networks 42 Cent per minute, Mo-Fr. 7 a.m. to 10 p.m., Sa. 8 a.m. to 8 p.m.) or 0177-17 71 138 (for blauworld powered by ortel Mobile customers, Provider's stated price for E-Plus network calls service hours: Mo-Fr. 8 a.m. to 8 p.m., Sa.+Su 9 a.m. to 6 p.m.) Your blau SIM card (blau-SIM-Karte) will be blocked immediately.

I have lost my blauworld SIM card and need a replacement SIM card
blauworld powered by blau Mobilfunk
You can order a replacement-card with the same cell phone number at the blauworld service-center under the number 01806- 32 42 12 immediately (for blauworld powered by blau Mobilfunk customers, 14 Cent per minute from a German fixed line, from German mobile networks 42 Cent per minute, Mo-Fr. 7 a.m. to 10 p.m., Sa. 8 a.m. to 8 p.m.) Price for blauworld powered by blau Mobilfunk customers: 9,98 €.

blauworld powered by Ortel Mobile
0177-17 71 138 (for blauworld powered by ortel Mobile customers, Provider's stated price for E-Plus network calls service hours: Mo-Fr. 8 a.m. to 8 p.m., Sa.+Su 9 a.m. to 6 p.m.). This replacement card can be used as a normal SIM card as well as a Micro-SIM card. Price for blauworld powered by ortel Mobile customers: 9,95 €.
Does blauworld provide Micro-SIM cards?

Yes, if you buy a blauworld starter package, you get a SIM card that can be used as a normal SIM card as well as a Micro-SIM card.

I want to change my SIM card into a Micro SIM card.
blauworld powered by blau Mobilfunk
You can order a replacement-card with the same cell phone number at the blauworld service-center under the number 01806- 32 42 12 immediately (for blauworld powered by blau Mobilfunk customers, 14 Cent per minute from a German fixed line, from German mobile networks 42 Cent per minute, Mo-Fr. 7 a.m. to 10 p.m., Sa. 8 a.m. to 8 p.m.) Price for blauworld powered by blau Mobilfunk customers: 9,98 €.

blauworld powered by Ortel Mobile
0177-17 71 138 (for blauworld powered by ortel Mobile customers, Provider's stated price for E-Plus network calls service hours: Mo-Fr. 8 a.m. to 8 p.m., Sa.+Su 9 a.m. to 6 p.m.). This replacement card can be used as a normal SIM card as well as a Micro-SIM card. Price for blauworld powered by ortel Mobile customers: 9,95 €.

This replacement card can be used as a normal SIM card as well as a Micro-SIM card. The replacement card can be paid by direct debit, credit card or bank transfer.
I want to change my SIM card into a Nano SIM card.

Please call our blauworld service team and order a nano-SIM card. The card will be free of charge. You will get the new card within 1 or 2 days after your order. Please note, that your “old” card will be locked.